Participating Hyundai dealers are rolling out a mobile service program across the U.S. with support from Hyundai to enhance customer convenience and help address service capacity limitations from increased demand due to Hyundai’s sales growth.
The mobile service vehicles will handle approved maintenance and routine repairs like oil changes, tire rotations, software updates, brake pad and rotor replacements, service campaigns, and wash/detailing at customers’ homes or workplaces.
After a successful dealer pilot demonstrating clear dealer and customer adoption, additional dealers nationwide will be targeted to expand mobile service, with a goal of 150 active mobile units by end of year.
Michel Poirier, vice president, aftersales and customer experience, Hyundai Motor America, stated the introduction of dealer-operated mobile service extends the current myHyundaiCare experience beyond the traditional dealership visit. Offering customers the ability to schedule maintenance at their homes or workplaces minimizes time loss and disruption, representing convenience-driven service innovation. This modern, seamless approach aligns with contemporary customer expectations for efficient and accessible service experiences.
Hyundai Support and Factory-Trained Technicians
Hyundai supports participating dealerships by offering guidance on upfitting mobile service vehicles with necessary equipment, software, and Dealer Management System (DMS) integrations.
Mobile services use factory-trained technicians and genuine Hyundai parts so customers will receive the same standards of service they experience at a dealership service department.
Mobile service appointments are scheduled directly with dealers by visiting a participating dealer’s online service page and looking for mobile service options. Hyundai will provide one-on-one coaching to dealer partners to help ensure success.
Long-Term Dealer Investment and Owner Loyalty
Hyundai dealers are making significant long-term investments to expand capacity, improve service quality, and deliver a stronger more convenient ownership experience.
Through the mobile service program, dealers will improve service retention by keeping routine maintenance in-network and strengthen owner loyalty throughout the vehicle lifecycle.